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But it seems that there is no way for me to get a complaints email or telephone number.
Surely Customer Service shouldinvolvee 'customer service'. Now I appreciate that somewhere mycancellationn wasn't confirmed like I thought, but I would like my initial email read through and an response sent.
For technical reasons, your notification must be made at least 48 hours before the next payment is due.
I thought that was all done, although I didn't get a confirmation email, but I have to be honest, I just assumed that it was automatically done and there was nothing to worry about.
There is no way you can track the legitimacy of the call based on the conversation.
The only way to check is through the phone number of the caller.
Just after emails, the second most common medium used by scammers is phone calls.
Many scammers are involved in cold calling, where they directly approach the victims by calling them on their personal numbers.