Rude chat nz oab files not updating outlook 2016
In such case, the best solution is to say: “I am very sorry that you feel this way” or “I am sorry you are not happy with our product”.
It sounds neutral and means that you don’t apologize for something that happened to the customer (since it’s not your fault), you say that you are sorry for the way the customer feels.
A customer is a very difficult creature to deal with.
Sometimes it’s a nice old lady, asking questions with an apologetic smile.
If someone tells me that I’m not professional, it’s personal. ” Actually, if you deal with a rude customer, your human right is to feel upset.Here’s the moral of this story, as long as you don’t want to deal with an infuriated person, you need to give the impression that you’re calm.That also means that if you want peace, not war, you should never argue.Here’s what good apology is about accordingly to Jason Fried and David Hansson’s book, “Rework“: Above words make sense when there is no doubt that the problem is your company’s fault.However, there is a danger that once you start apologizing for something that is not company’s fault, it’s like admitting that you’re to be blamed.